In this blog entry, the expert Chicago garage door repair and Chicago Garage door opener repair service team here at Chicago Garage Doors will detail the common causes of malfunctioning garage door keypads, and some easy fixes for if you notice your garage door keypad isn’t working right.

Common Causes of Malfunctioning Garage Door Keypads

• Dirt and debris under the keys can cause them to stick to the lower portion of the keypad
• The temporary PIN number of the garage keypad may have expired, or the wrong PIN may have been input, causing the system to ock
• The garage door keypad may have dead batteries
• Wires connected to your keypad might be ripped, frayed, or improperly connected. Sometimes weather can cause cables to disconnect from keypads
• The code might need to be reset due to the keypad being rebooted or it’s batteries being changed
• The keypad might be worn out or damaged due to loose casings, damage, or the entrance of moisture
• Buttons might be malfunctioning due to age, damage, or general wear

How can I reset my garage door keypad?

1. Clean the keypad exterior with an alcohol based solution to remove debris and oil. Carefully remove dirt and grime from between the buttons. Wipe the outside of the remote with a clean cloth, and then brush out debris or dust from the remote interior with a brush
2. Try resetting the garage PIN number using the unlocking code in the owner’s manual. When you enter this code, a light may blink, after which you should press the release button the unit – allowing you to reset the PIN number. If you can’t find the owner’s manual, look on the manufacturer website
3. Consider totally replacing your garage door keypad if it has been damaged
4. Try replacing the batteries in your garage door keypad – after which you will likely have to reprogram it
5. Carefully search for frayed or loosened wiring in the garage keypad. Reattach loose wires to the relevant keys, one wire at a time, while wearing electricity proof gloves
6. Check to see if the metal surface that the keypad is attached to is interfering with wireless functionality. Take the keypad down and check if the PIN now works. If it does, put a plastic or wooden buffer between the keypad and the metal mounting surface
7. Try rebooting the garage door keypad by turning it off, unplugging the system for 5 minutes, plugging it in again, and following all official restarting instructions